Returns & Exchanges
Due to the perishable nature of our artisanal Japanese treats, we cannot accept returns on food items, but we are committed to ensuring your satisfaction if products arrive damaged or incorrect. Please contact our support team within 14 days of delivery for a full replacement or store credit.
Contact Support
Send an email to our boutique concierge with your order number and photos of the items you wish to discuss.
Review Process
Our quality assurance team will review your request within 48 hours to confirm if it meets our freshness and safety standards for a claim.
Resolution Selection
Once approved, you can choose between a complimentary replacement shipment of the same items or a full refund to your original payment method.
Final Confirmation
You will receive an automated email confirming your refund or providing a new tracking number for your replacement snacks.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing